Privacy Policy.

01. Information We Collect

Depending on how you interact with the Site, we may collect the following categories of information:

• Contact Information: Your name, email address, mobile telephone number, billing address, shipping address, and communications submitted to CarbonChain Labs.
• Research-Access Information: Research categories such as in-vitro, analytical, institutional, or other laboratory research, together with eligibility confirmations and research-use acknowledgements, where requested.
• Age and Eligibility Confirmations: Confirmation that you meet the Site's applicable age and eligibility requirements, including the 21-year age requirement where applicable.
• Account Information: Login information, account activity, associated laboratory or organization information, order history, account credits, and related account records.
• Order and Transaction Information: Materials ordered, quantities, applicable lot identifiers, invoice information, shipping information, payment status, tracking records, and transaction history.
• Payment-Related Information: Information reasonably necessary to administer supported payment arrangements. Financial information may also be processed directly by financial institutions or payment-service providers.
• Technical Information: IP address, browser type, device type, operating system, referring pages, pages viewed, timestamps, session information, cookies, and related technical information.
• Communication Preferences: Consent or preference information relating to email and SMS communications, research notices, product availability, shipping updates, and account information.

02. How We Use Your Information

CarbonChain Labs may use collected information to support the operation of our website, services, research-account systems, and customer communications.

These purposes may include:

• Reviewing and administering research-access requests.
• Verifying age, eligibility, research-use acknowledgements, and account requirements.
• Creating, authenticating, maintaining, and securing user accounts.
• Processing, documenting, fulfilling, and administering orders.
• Associating orders with applicable lot identifiers and analytical documentation.
• Providing available Certificates of Analysis, purity information, HPLC results, LC-MS results, and other relevant analytical records.
• Generating invoices and administering supported payment arrangements.
• Sending order confirmations, account notices, shipping information, tracking updates, and support communications.
• Sending optional email or SMS communications where consent has been provided or otherwise permitted by applicable law.
• Administering referrals, account credits, or other account features where available.
• Detecting fraudulent activity, unauthorized access, suspicious transactions, security threats, or misuse of the Site.
• Operating, maintaining, securing, troubleshooting, analyzing, and improving our website.
• Complying with applicable accounting, tax, legal, contractual, regulatory, and recordkeeping obligations.

03. Research Access and Eligibility

Certain areas of the CarbonChain Labs website may require visitors to provide information before access is granted to restricted research-account features or materials.

Research-access submissions may request your name, email address, mobile number, research category, applicable age confirmation, acknowledgement that materials are intended for Research Use Only, and confirmation that materials are not intended for human or veterinary use.

Submission of a research-access request does not guarantee account approval, product availability, access to any particular material or lot, or acceptance of a transaction.

04. Email and SMS Communications

Where you provide consent, CarbonChain Labs may communicate with you by email or SMS regarding research-account activity, product availability, research notices, order status, shipping information, tracking activity, delivery updates, and other operational communications.

You may withdraw consent from optional promotional or informational communications using the unsubscribe or opt-out method provided in the applicable message.

Withdrawal from optional communications does not prevent CarbonChain Labs from sending messages reasonably necessary to administer an account, transaction, shipment, security matter, legal notice, or customer-support request.

Message and data rates may apply depending on your mobile carrier and service plan.

05. Cookies and Similar Technologies

We may use cookies, local storage, log files, analytics technologies, authentication tools, security technologies, and similar systems to operate and maintain the Site.

These technologies may help us maintain account sessions, remember preferences, support checkout, improve security, prevent fraud, measure website performance, and improve the visitor experience.

You may control certain cookies through your browser settings.

However, disabling cookies may affect account access, authentication, checkout, security functionality, saved preferences, or other website features.

06. How We Share Information

CarbonChain Labs does not sell or rent personal information to unrelated third parties for their independent marketing purposes.

We may disclose information to service providers where reasonably necessary to operate the Site and our business.

These providers may include:

• Hosting, website infrastructure, content-delivery, security, and technical-service providers.
• Email, SMS, customer-support, authentication, and communications providers.
• Financial institutions, banking providers, payment processors, and invoice-processing services.
• Shipping carriers, shipping-management providers, tracking services, and fulfillment providers.
• Analytical laboratories, testing providers, documentation providers, or verification services where applicable.
• Fraud-prevention, analytics, monitoring, and security providers.
• Accountants, attorneys, compliance advisers, and professional-service providers.
• Government agencies, regulators, courts, or law-enforcement authorities where disclosure is legally required.

07. Laboratory and Third-Party Testing

CarbonChain Labs may work with independent laboratories, analytical providers, documentation services, or verification providers in connection with research-material testing and documentation.

Where independent third-party testing is arranged, information reasonably necessary to coordinate shipment, testing, documentation, or communication may be shared with the selected laboratory or testing provider.

Third-party laboratories and testing providers may process information according to their own privacy policies, contractual terms, laboratory procedures, and legal obligations.

08. Lot and COA Documentation

CarbonChain Labs may publish certain non-personal lot-level information through available product documentation pages.

This information may include:

• Compound identification.
• Lot or batch identifiers.
• Material specifications.
• Reported purity information.
• Analytical identity information.
• Testing laboratory details.
• Applicable analytical results.
• Certificates of Analysis where available.

Public research-material documentation is intended to support transparency and traceability.

Such documentation does not ordinarily include customer-identifying information.

09. Payment Information

CarbonChain Labs may support payment through the methods specifically made available during the applicable transaction.

Payment-related information may be handled by banks, financial institutions, payment processors, invoicing systems, or other third-party financial-service providers.

Such providers may process information according to their respective privacy policies, contractual terms, financial-security practices, and legal requirements.

The information collected and retained by CarbonChain Labs depends on the payment method used and the records necessary to administer the transaction.

10. Shipping and Tracking

Information necessary to ship and track an order may be provided to shipping carriers, shipping-management platforms, fulfillment services, or related logistics providers.

This information may include:

• Recipient name.
• Shipping address.
• Telephone number.
• Email address.
• Shipment details.
• Tracking number.
• Other information reasonably required to complete and monitor delivery.

CarbonChain Labs may use shipment-status information to send operational notifications regarding label creation, transit status, delivery, or shipment exceptions.

11. Referrals and Account Credits

Where CarbonChain Labs makes a referral or account-credit program available, we may process referral identifiers, qualifying transaction information, account-credit balances, and related account activity.

Referral information may be used to determine eligibility for account credit, administer qualifying credits, prevent abuse, and maintain appropriate program records.

Referral credits, where offered, are account credits and are not treated as cash payments unless expressly stated otherwise in the applicable program terms.

12. House Accounts and Authorized Users

Certain laboratory, institutional, or organizational accounts may permit multiple authorized users to operate under a primary account where this functionality is made available.

Information associated with authorized users may be linked to the applicable primary organization or laboratory account for purposes of access management, order history, account administration, and security.

The primary account holder is responsible for managing authorized access to its organizational account where applicable.

13. Data Retention

We retain personal information for as long as reasonably necessary to administer accounts, fulfill transactions, maintain business records, provide documentation, prevent fraud, resolve disputes, enforce agreements, and protect website security.

Information may also be retained to satisfy applicable legal, accounting, tax, contractual, and regulatory obligations.

Retention periods may vary according to the nature of the information and the purpose for which it was collected.

When information is no longer reasonably required, it may be securely deleted, anonymized, aggregated, archived, or otherwise appropriately disposed of.

14. Your Privacy Rights

Depending on your location and applicable privacy law, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of certain information, subject to applicable legal, security, transaction, and recordkeeping obligations.
• Withdraw consent for certain optional communications.
• Request information regarding certain uses or disclosures of personal information.
• Submit a privacy-related question, concern, or complaint.

Privacy-related requests may be submitted to info@carbonchainlabs.com .

We may take reasonable steps to verify your identity before processing certain privacy requests.

15. Age Requirement

The Site and its research-account features are intended for persons who are at least 21 years of age and who satisfy applicable research, business, institutional, or account-eligibility requirements.

CarbonChain Labs does not knowingly offer restricted research materials to minors or knowingly collect personal information from minors through research-account registration or purchasing processes.

If you believe information relating to a person under the required age has been submitted to us, please contact info@carbonchainlabs.com .

16. Data Security

CarbonChain Labs uses reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, theft, misuse, alteration, disclosure, or destruction.

Such safeguards may include encrypted website connections, authentication controls, restricted administrative access, software updates, backups, security monitoring, fraud-prevention measures, server protections, and third-party security services.

No website, electronic transmission, financial system, hosting environment, or digital-storage system can be guaranteed to be completely secure.

Account holders are responsible for maintaining the confidentiality of their login credentials.

Please notify CarbonChain Labs promptly if unauthorized account activity is suspected.

17. Third-Party Services

The CarbonChain Labs website may rely on or integrate with WordPress, WooCommerce, hosting providers, authentication services, email systems, SMS providers, shipping platforms, analytics technologies, banking or financial services, analytical laboratories, security providers, and other third-party technologies.

Each provider may process information according to its own privacy policy, contractual terms, security practices, and legal obligations.

CarbonChain Labs is not responsible for the independent privacy practices or security procedures of third-party services.

18. External Links

The Site may include links to laboratories, testing providers, shipping carriers, financial-service providers, documentation resources, or other external websites.

CarbonChain Labs is not responsible for the availability, content, security, privacy policies, or data-handling procedures of independent third-party websites.

We encourage visitors to review the applicable privacy policy before submitting personal information to an external service.

19. United States Operations and Service Providers

Where CarbonChain Labs provides ordering or shipping services within the United States, information may be processed by providers operating in different states or jurisdictions.

Certain technology, hosting, communication, laboratory, or other service providers may process information from locations outside your state or jurisdiction.

Information handled by a provider in another jurisdiction may be subject to that jurisdiction's applicable laws and lawful-access requirements.

20. Changes to This Privacy Policy

CarbonChain Labs may update, revise, or replace this Privacy Policy from time to time.

Updates may reflect changes in website functionality, account systems, research-access procedures, communications, service providers, shipping processes, business practices, security procedures, or applicable legal requirements.

The current version will be posted on this page together with the applicable "Last updated" date.

Your continued use of the Site after an updated policy becomes effective constitutes acknowledgement of the revised policy to the extent permitted by applicable law.